Personal Training T&Cs (In Arrears)
Welcome to Personal Training with Ollie Booth Complete Fitness! I’m looking forward to getting started and helping you create lifestyle change that sticks. Here’s a bit more information on the standards you can expect from me, and what is expected of you.
MY COMMITMENT TO YOU
Recommendations – Using my judgment and experience, I will suggest certain exercises and other lifestyle advice that I believe will help you achieve your personal goals. If at any time you have specific requests, please tell me so I can accommodate them.
Signposting – I intend to work with you within the scope of my knowledge and competencies as a Level 3 Personal Trainer. Therefore, when I believe it is in your best interest to see another health professional, I will signpost you appropriately.
Cancellations & late starts by me – In the unlikely event that I have to cancel a session or start a session late the following policy applies:
• If I have to cancel a session, I will try my best to find an appropriate time to complete the session.
• If I am late starting our session, I will extend the session time accordingly or make it up at a future date, whichever is most convenient to you.
YOUR RESPONSIBILITIES TO ME
Disclosure of information – Please ensure that all information you disclose is accurate and kept up to date. This will help to keep you safe and for OBCF to deliver you the best service.
Cancellations & late starts by you – If you have to cancel a session or start a session late, the following policy applies:
• I recognise that life can get in the way sometimes and so will try my best to reschedule when more than 24 hours notice is given.
• If less than 24 hours notice of cancellation is given the session will be forfeited and charged as normal.
• If you are late to a session, I will do my best to get the most out of the remaining time left in the session.
If you are cancelling your session with less than 24 hours notice or running late then please contact me via phone call, WhatsApp, or text message. For all other session rearrangements, contact me via your preferred contact method.
Being prepared for your session - To get the most out of your session I recommend the following:
• Have a small snack or light meal two to three hours before your session.
• Be sure you are well hydrated and avoid alcohol prior to training.
• If you are feeling unwell before your session, please contact me.
• Bring a small towel and water bottle to your session.
• Wear appropriate clothing and footwear (ask me if you are unsure).
• Be ready at the appointed time.
Communication and Commitment – While I can give you the tools and encouragement to reach your goals, ultimately you will need to assume responsibility for making the required changes. I can best help you with this process if you keep me fully informed of any issues that arise for you.
Payments – If you opt for a taster session, payment is due before the session starts, you will be sent a payment link for this. After that, payments for each month are made in arrears by Direct Debit through GoCardless. The amount is charged on 7th (or the next working day) of the following month. Use the link below to set up the Direct Debit.
https://pay.gocardless.com/AL000318NATA4V
Please note, my standard offering is a monthly membership with a weekly commitment to sessions. As such, I can only guarantee a consistent weekly session time to those on the standard monthly membership structure. For sessions paid in arrears, I will endeavour to honour consistent session times but this may vary depending on demand.
If you have any questions, feel free to drop me a message. Otherwise, I look forward to getting started and helping you smash your goals!
Kind regards, Ollie
If you would like, you can download a copy of this document for your records here. Last updated 21/05/2021.